Refund policy

Cancellations

Order cancellations with incur a 6% fee on the refunded amount. This is to account for credit card fees. NO EXCEPTIONS

Refund When Applicable

Orders that qualify for a return will incur a 6% fee on the refunded amount. This is to account for credit card fees. NO EXCEPTIONS. Please look at the Return chart to see what items qualify for a return or an exchange.

Footwear

New Unused footwear is exchangeable or returnable for STORE CREDIT ONLY.

Sale and Clearance Items

Items purchased from our Sale OR Clearance sections are FINAL SALE. No returns, exchanges, or refunds. Failure to read this policy does not constitute entitlement to an exchange or refund.

Consignment Items

For Consignment returns, please contact 2nd Round Equestrian within 5 days of the delivery date of your order.

Contact info: Jo@2ndroundequestrian.com

Once the return is accepted, the item must be shipped to 2nd Round at the client’s expense within 3-5 days. The item must be returned in the same condition including tags & packaging. Shipping charges are NOT refundable. If you received free shipping on your order, actual shipping & handling charges will be deducted from the refund amount. Orders that qualify for a return will incur a 6% fee on the refunded amount. This is to account for credit card fees. NO EXCEPTIONS

If 2nd Round has not received the item within 14 days of being notified, 2nd Round reserves the right to refuse the return & consign the item instead.

If 2nd Round Equestrian is not notified of the return within 5 days of the delivery date and the consignor has already been paid their commission, 2nd Round Equestrian reserves the right to refuse refunding the item(s). 2nd Round may offer to consign the item for you.

NEW Items - 1st Round Equestrian

1st Round Equestrian will gladly return merchandise on qualified items (see Chart) for a full refund of the purchase price in the original form of payment less shipping charges & 6% credit card fees.

The item must be returned in the same condition including tags & packaging. Shipping charges are NOT refundable. If you received free shipping on your order, actual shipping & handling charges will be deducted from the refund amount. Orders that qualify for a return will incur a 6% fee on the refunded amount. This is to account for credit card fees. NO EXCEPTIONS

Please contact 2nd Round Equestrian by email: Jo@2ndroundequestrian.com within 5 days of the delivery date of your order. Merchandise must be returned brand new and unused within 5-7 days with all original packaging and tags.

All returns should be in NEW and UNUSED condition. This includes all original packaging and tags. Failure to do so could result in a partial refund or a store credit.
For your protection, it is recommended that the return package be insured.
CLEARANCE & SALE Items, HELMETS & SAFETY VESTS, ALL BITS & ACCESSORIES, HORSE CARE products including supplements & HORSE TREATS are a FINAL SALE - NO EXCEPTIONS
Returned merchandise is processed within a 1-3 business days of receipt. Refunds will be credited to the original form of payment less shipping & credit card fees

To Return or Exchange qualified items:

Notify us by emailing your request at Jo@2ndroundequestrian.com RETURNS SENT WITHOUT PRIOR APPROVAL WILL NOT BE ACCEPTED

Customer is responsible for return shipping.
Your return will be processed within 1-3 business days after receipt of the return. Please note that some banks can take up to 10 days to process the refund to your card.

Return items to:
2nd Round Equestrian
332 East Winter Street
Delaware, OH 43015
Attention: Returns

Damaged items:

Please notify us within 7 days if a package is received damaged. Please provide picture proof of the package and the damage item. Beyond 7 days, we are unable to file a damage claim and refunds and exchanges for damaged items will not be offered outside of that window.

PLEASE NOTE: Fraudulent financial chargebacks will be addressed using all legal remedies available to 2nd Round Equestrian, including pursuing liquidated damages.